Hi Faye, I'm sorry to hear that. However regarding shipping, you used your own freight forwarder rather than Alibaba Logistics, and the warehouse shipped your order promptly within two days of your order placement.

Dear customer, first of all, thank you very much for your support of our products. Regarding the color of the shipment: We would ship according to your selected color. Before shipment, we would take pictures and videos of the actual product for your confirmation. Please see the pictures below for details. If you have special requirements for your order later, please contact our customer service staff for processing. Thank you for your understanding ~